Last mile brief 02/05/2023: AnPost keen to educate customers on out-of-home delivery options
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A spokesperson for AnPost has stressed to customers that parcels can delivered to PUDO points, thus avoiding long journeys to depots to collect items that were unable to be delivered due to nobody being at home.
The spokesperson made the comments in a piece written by the Dublin Inquirer, in which it was revealed that AnPost customers who missed home deliveries were having to make long journeys to depots in relatively distant parts of the city.
“When ordering for home delivery, customers should consider if they will actually be at home to accept the item. If you can’t be home to accept it, you can have it sent somewhere else, like your local post office, for example.” the spokesperson told the Dublin Inquirer.
Tony Howard, general secretary for the Irish Postmasters’ Union, also told the Dublin Inquirer that local postmasters would be glad to help customers with this.
All AnPost parcels subject to a missed delivery can be re-delivered using the postal operator’s interactive delivery management tool, which promises to redeliver a package within 5 working days. However, one issue here, as described on the AnPost website, is that parcels cannot be re-delivered to a parcel locker.
The report by the Dublin Inquirer suggests that many Irish consumers are simply unaware of out-of-home options, and hence don’t choose them in the first place. Depending on the scale of the issue, this could lead to significant extra costs, operational inefficiencies and CO2 emissions.