The logistics provider announced on Monday that it would no longer handle business-to-consumer (B2C) shipments to the US where the declared value exceeds $800. According to the company, the decision was prompted by a surge in formal customs clearance procedures triggered by the new import rules.
Only B2C shipments affected – B2B deliveries continue
The temporary suspension applies exclusively to B2C shipments with a declared value above $800. Shipments below this threshold remain unaffected. Business-to-business (B2B) consignments to US-based companies will continue to be processed, although DHL warns that delays may still occur for goods exceeding the $800 limit.
New customs threshold disrupts international shipping processes
The move follows a change in US customs regulations. Since 5 April 2025, all imports valued above $800 must go through the “formal entry” procedure, a significant reduction from the previous threshold of $2,500. DHL reports that this change has led to a sharp increase in the number of formal customs clearances required globally.
“Despite our best efforts to manage this increased workload, shipments exceeding $800—regardless of their origin—may experience delays of several days,” the company stated in its official release.
Temporary measure aimed at easing processing volumes
According to DHL, the temporary suspension is intended to regulate shipping volumes and prevent bottlenecks in customs processing. The measure took effect on 21 April 2025 and will remain in place until further notice.
Parcels valued below $800, as well as all B2B shipments, will continue to be processed. However, DHL advises affected business customers to expect delays and adjust their shipping procedures accordingly.
The company added that it is monitoring the situation closely, remains in contact with the relevant authorities, and will keep customers updated on any changes. No date has yet been set for lifting the suspension.
