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German logistics giant DB Schenker has informed its customers via email that it has temporarily suspended services to the UK due to „enormous bureaucratic regulations”.

In an email sent out this morning, which has since surfaced on social media, DB Schenker explained why they had no option but to temporarily suspend all land transport services between the UK and the EU.

The logistics provider said that the situation had been forced on them as recipients in the UK are not able to comply with the new regulations in a „legally compliant manner.”

The news comes less than a week after DPD, Europe’s largest parcel delivery network, suspended its road service from the UK into Europe for similar reasons.

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The email reads as follows:


Dear Customer,

We are currently forced to temporarily suspend international land transport services from continental Europe to the UK with Immediate effect.

The arrangements agreed under the Brexit deal have meant enormous bureaucratic regulations, particularly for recipients in the UK, which they are currently unable to handle In a legally compliant manner. Most of the recipients (Importers or Consignee’s) In the UK have never dealt with customs procedures before, and need further guidance on the new regulations (e.g. the confirmation of the correct ten-digit commodity codes, providing Power of Attorney).

Therefore, we need to advise you to postpone all shipments until further notice. Furthermore, would you also please ensure that all necessary paperwork for customs i.e. export and import documentation, is in place for your shipments, as well as all the consignee i.e. all direct representation letters and HMRC information, to allow for smooth customs clearance.

We will do our utmost to support both origin and destination; shipper, and recipients and continue with our service as soon as possible.

If you have any questions, please contact your local DB Schenker team for support and further information.

Your DB Schenker team


Photo credit: DB Schenker

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