GXO IQ has been developed specifically for the logistics sector and is described as a cloud-native platform capable of managing complex, large-scale supply chain operations. The system uses artificial intelligence to coordinate and automate millions of daily actions across inventory distribution, order picking and packing, staffing and shipping.
The platform is underpinned by GXO’s proprietary AI algorithms, which are trained on over two decades of operational data and billions of past transactions. According to the company, more than 200 million signals are processed daily to support real-time decision-making.
GXO IQ comprises four integrated layers. The data fabric layer aggregates and organises signals from GXO’s logistics operations; the AI orchestration layer runs predictive models to anticipate demand changes and optimise fulfilment processes; the execution layer manages logistics operations across warehousing, transportation, returns and order management; and the experience layer provides a user interface featuring an AI agent named “GIL” to assist with monitoring and managing operations.
“Thousands of micro decisions are made every day in every site,” said Nizar Trigui, Chief Technology Officer at GXO. “As throughput increases, experts need a system that thinks with them to effectively anticipate, manage and orchestrate operations intelligently.”
The system is currently being used within GXO Direct facilities in the United States and will be rolled out to wider commercial customers later this year.
Paula Natoli, Global Director and Head of Supply Chain & Logistics at Google Cloud, said the platform demonstrates how AI is reshaping logistics management.
“Our Vertex AI platform helps GXO IQ deliver the predictive insights businesses need to anticipate disruptions and build more resilient, efficient supply chains,” she said.
