Photo: PostNord press materials

Last Mile Brief 03/10: PostNord starts direct deliveries to Smartmile parcel lockers in Finland

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PostNord in Finland says it has started direct deliveries from its sorting terminals to Smartmile’s parcel lockers.

In taking this step, the company has transitioned from its previous method of relying on a delivery partner.

PostNord stresses that the direct integration with Smartmile ensures its independence, while also streamlining the process for faster deliveries and greater operational control.

Over the course of September, Smartmile rolled out the PostNord direct delivery in stages. The company’s goal is to have direct deliver available at all Smartmile parcel lockers by mid October.

Through connecting with Smartmile, PostNord argues that it can ensure faster delivery and a smoother service to its valued customers while realizing cost-efficient internal processes, and overall service efficiency.

Commenting on the announcement, Johanna Starck, CEO of PostNord Oy, said:

“This project aligns fully with our strategy. We want to be the top choice for online shoppers. Taking full control of the parcel collection network, as opposed to an outsourced model, enables us to take great strides in this direction. Finns love parcel machines, making the Smartmile parcel machine network a vital component of our pickup point network.”

Smartmile CEO Aku Happo added:

“We are excited to launch the direct PostNord integration in Finland and to be a partner in their strategic switch. We get to simplify the delivery process and gain another partner to collaborate with on software features that improve the lives of our couriers and overcome the boundaries of lockers.”


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