Keep your return – when should retailers allow customers to keep unwanted ecommerce purchases?

As CNN reports, „the chaotic mix of record fuel prices and an unending supply chain crisis have retailers considering the unthinkable: Instead of returning your unwanted items, just keep them.”

How much is this standard practice nowadays, and when does it make sense for retailers to adopt this policy?

Marek Różycki of Last Mile Experts offers his analysis.

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