Last Mile Brief 25/08: Royal Mail launches safe place delivery preferences for residents
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Royal Mail has announced that its customers can now set up a safe place delivery preference in the Royal Mail app for all future parcel deliveries.
This new option enables customers receiving parcels to tell their postie where to leave their parcels when they are not in and when the item doesn’t fit through the letterbox.
The Royal Mail stresses that the safe place needs to be secure, weatherproof, easily accessible and out of sight. Any parcel that doesn’t require a signature can be left in a safe place.
Residents can set their delivery preferences in the Royal Mail app in the ‘my account’ section. There are five default options to choose from including enclosed porch, greenhouse, shed, garage or outbuilding. Customers can also use the free text ‘other’ option.
Commenting on the new delivery feature, Nick Landon, Chief Commercial Officer at Royal Mail, said:
“Because they deliver to every house in the UK so frequently, no-one knows better where their customers like parcels to be left if they are not in than a postie. Now we’re making that delivery service even better by giving everyone the ability to record their favourite safe place on the Royal Mail app. We’ll use that preference for every subsequent delivery to give you even more control. It won’t stop there though. We are working on additional options to make deliveries even more convenient, such as a preferred neighbouring address and additional options for customers with accessibility needs.”