Hermes rebrands as Evri, says customers “can expect the same premium service”

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Parcel delivery firm Hermes is changing its name in the UK to Evri, the company recently announced. Although the courier has been rated as one of the worst in the country, it has promised “the same premium service" it provided before the name change.

Hermes rebrands as Evri, says customers “can expect the same premium service”
Photo credits @ evri.com

The ‘Evri’ logo and brand identity will be rolled out across all its locations, including vehicles and ParcelShops.

One of the first announcements under the new brand is that the company is to auto-enrol its self-employed plus (SE+) couriers, 85% of the network, into a pension by the end of this year. This move represents a £7 million investment each year in the earnings security of its SE+ couriers.

In addition, following discussions with the GMB Union, ‘Evri’ will also be introducing the right to maternity/paternity leave for all SE+ couriers with effect from March 2022.

The new brand will also see a significant investment in its customer service as part of its commitment to ensuring that its customer service „remains responsive, knowledgeable and helpful”.

“Although we look different, the important things haven’t changed. You can expect the same premium service, great value and unbeatable convenience,” – states the freshly launched websites.

Hermes came last in a delivery firm league table produced by Citizens Advice in November 2021 with an overall rating of 1.5 stars and was rated second-worst by Which in December.

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