Last Mile Brief 16/01/2023: delivery delay complaints in the UK mounting up
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In today's Last Mile Brief, we've news of more last mile delivery troubles in the UK, a backtrack from Getir on working from home, and a dip in parcel volumes for USPS.
Today’s headline story: delivery delay complaints in the UK mounting up
DPD has become the latest UK parcel delivery company to come under scrutiny in recent weeks, with some customers in the Stoke area claiming they have still not received parcels that were intended for arrival before Christmas.
In a statement sent to Stoke on Trent Live, a DPD spokesperson reacted to the complaints as follows:
“We experienced some delays to deliveries in the Stoke-on-Trent area over the Christmas period. But we can confirm that the service standards at the depot have now returned to the levels both we and our customers expect.”
The statement from DPD comes after Evri apologised for its service troubles over the Christmas and New Year period. BBC television presenter Roger Johnson has been one of many persons to publicly state in the last week that their Christmas parcels had not yet arrived.
The likes of DPD and Evri have had extra volumes to cope with over Christmas due to Royal Mail strikes, something that may have caused both companies to struggle with their service levels.
Europe round up
- Pošta Slovenije has promised to improve conditions and pay for its postal workers
- Tesco customers will now be able to return their Evri parcels at Tesco Express stores across the country.
- The Greek city of Trikala will trial ‘delivery droids’ constructed by the Italian firm YAPE.
- XPO launches automated delivery communications for consumers in the Iberia region.
- Getir has U-turned on its decision to force its London office-based workers to work from the office five times a week.
- Police in the English region of Kent have revealed there were 57% more reports of parcel theft made last year compared to 2021.
- Complaints over Evri’s service levels in the UK are continuing to flood in, despite the company issuing a public apology.
- Walmart has „unprecedented opportunity to level the playing field” with Amazon, argues Insider Intelligence.
- A new Amazon warehouse in the West Midlands will create up to 1,400 jobs when it opens in 3 years.
- Glovo has launched a new app for small and medium-sized businesses in the retail and restaurant industries.
- Royal Mail has been hit by a ransomware attack by a criminal group, which has threatened to publish the stolen information online.
- Royal Mail customers in Hull and East Yorkshire have complained they have still not received Christmas cards and gifts.
- Joe Browns, Leeds-based fashion and lifestyle retailer, is investing £2m in a warehouse upgrade.
North America round up
- Bringg’s latest report shows that in order to stay competitive in 2023, retailers will need to offer multiple flexible delivery options.
- USPS operational changes in recent years aren’t putting rural areas at a disadvantage when it comes to on-time delivery, according to a recent watchdog report.
- USPS saw an 11% dip in mail and package volume during its busy holiday season in 2022 compared to the previous year.
- Shippers should consider alternative delivery partners, a SmartKargo representative has said.
- If drone operators can eventually manage 20 drones simultaneously, then drone delivery could be cost-competitive, according to a McKinsey report.
- Robot food delivery is coming to Florida through an Uber Eats partnership with Cartken.
- In the wake of a difficult economy, Amazon’s first-party vendors are increasingly feeling the squeeze.
News from the rest of the world
- Uber Eats Australia is ditching its ‘Tonight, I’ll be eating’ ads in favour of a fresh campaign as it hunts market share after Deliveroo’s exit.
- India’s Zomato has hinted at possible layoffs in a public Twitter thread.
- The closure of Hugo’s express food delivery service has caused difficulties for delivery riders in El Salvador.
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