The company says the introduction of the new guarantee follows “two highly successful years” of its DDP product Europa Flow. Launched in early 2021 following £5 million investment, Europa Flow is described by its authors as a “frictionless customs product”.
The DDP product works by ensuring goods are delivered without the need to contact importers before delivery to agree terms and collect VAT and duty. The service sees Europa act as an EU Global VAT representative for its customers, zero rating EU import VAT and charging any duty and fees back to the UK party while also handling Frontier Declarations.
As regards the Money Back Guarantee, Europa Road says the service is available on all of its European freight options to all shipment sizes from groupage to part loads, full loads and dedicated vans. It is also available on shipments from Ireland and Northern Ireland to the EU.
The additional service is available on consignments booked through Europa Flow with the correct paperwork completed and supplied at time of booking. The company writes that customers booking this service will receive a full refund of transport costs for any consignment not delivered on time.
Adrian Redmile, Network & Sales Director at Europa Worldwide Group, said that by introducing the guarantee, Europa Road was putting its money where its mouth is.
Redmile added:
“We launched Europa Flow following extensive research into the challenges that customers would face as the impact of Brexit became clear. We concluded that the primary challenges related to customs declarations and the payment of duties, with the additional administration and paperwork these would entail, and set out to design a product to remove these difficulties for our customers.”
Redmile continued:
“It now provides a truly seamless service into and out of the EU for hundreds of businesses, whether their requirements are daily, weekly or monthly. These companies recognise that they cannot gamble their reputations by risking delays to deliveries emanating from incomplete paperwork, or disputes over the payment of VAT and customs duties. The service is proven in removing these issues and that is why we can now offer the money-back guarantee as an additional service for Europa Flow users.”