„We know that some of our facilities still need updating and the comments you have brought to us recently about showers, in particular, have not gone unnoticed,” confesses Moto on its website.
To address the problem, Moto has promised to refurbish 50% of its existing shower facilities before Easter 2022, with the rest to be updated by the end of next year.
Temporary facilities will also be made available in the meantime.
Moreover, Moto’s post revealed the company’s plans for further investment in 2022. These include £1 million in capital expenditure towards additional security measures, as well as new HGV parking at its Tamworth, Grantham, Reading and Donington sites.
In April, „Which? Travel” published its ranking of British motorway services, in which list Moto’s Bridgewater stop proved to be the worst. Participants rated the services on various criteria, including a range of facilities, prices, as well as ease of social distancing. The service station scored just 32% and was given a one-star rating in every category.