Toll Collect is conducting a comprehensive upgrade of its billing system; therefore, from today at 20:00 until Sunday, 14 September at 16:00, the portal will be inaccessible. nnThe aim of these changes is greater transparency, digital document accessibility, and easier access to journey and settlement previews — explains Toll Collect. The new system will allow quicker responses to both customer needs and future regulatory changes.n
What won’t transporters be able to do during the outage?
From 12 September to 14 September, transporters will not be able to:
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- log in to the Toll Collect portal,
- access invoices and billing documents
- change payment methods,
- manage vehicles assigned to the account,
- submit queries or view journey histories.
What changes after the implementation?
After the upgrade, Toll Collect users will have access to all previous data. Settlements will be presented in a new, clearer structure — including separated tariff parameters for vehicles (emission class, CO2 class) and a new “cancellation rate” column in CSV reports.nnAdditionally, credit balances will be automatically offset against subsequent toll invoices. The changes are also intended to enhance the clarity and transparency of documents, which Toll Collect believes will improve the routine work experience for transporters.
