Eurotunnel launches “distinctive new service” for freight customers
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Eurotunnel has announced the launch of a “distinctive new service to better meet the needs of freight customers who are looking for additional time savings and dedicated support on their channel crossings".
Named ‘First’, the service is a subscription-based offer that includes a range of “innovative services” such as priority access to check-in lanes, boarding lanes and to the Douane/SIVEP customs, plant and animal control centres.
In addition, Eurotunnel says that the digitisation of the customer journey offered by the service allows automatic recognition of truck number plates, guaranteeing a “smooth and simplified journey”.
The operator of Eurotunnel says the service has been tested over several months and that the customer satisfaction rate for users has exceeded 95%.
Eurotunnel claims that the offer will “reinforce the attractiveness of Le Shuttle Freight and generate additional demand”.
In the long term, Eurotunnel believes that subscriptions to its first service could represent up to 10% of the volume of freight traffic.
Commenting on the announcement, Deborah Merrens, Eurotunnel Chief Commercial Officer, said:
“This new commercial proposition is an answer to the increasing demand for speed and fluidity from our customers and strengthens Eurotunnel Le Shuttle Freight’s leadership in the cross-Channel market. The success of the test phase already demonstrates the relevance of this new service.”
Photo: Dickbauch~commonswiki / Wikimedia Commons / CC BY-SA 3.0