Last Mile Brief 28/08: Deutsche Post parcel delivery complaints rose sharply last year
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Germany’s Federal Network Agency, the public regulator for gas, telecommunications, post and railway markets, received three times more Deutsche Post complaints last year compared to the year before.
As reported by the German Press Association, more than 43,500 complaints were received regarding Deutsche Post in 2022. This is almost three times as many as in 2021.
When it comes to DHL, 80% of the total complaints that were registered concerned problems with parcel delivery, including delays, parcels being handed over to neighbours, or even being lost entirely.
Reacting to the figures, a Deutsche Post spokesperson told the German Press Association that “Every complaint is one too many, and we regret if customers are not satisfied with our service”.
The company has pledged to do everything it can to improve the quality of its services and stressed that the complaints represent a tiny fraction of the billions of items it sends every year.