In a recent blog post, the digital tachograph analytics company alerted readers about a tachograph glitch that happens during remote downloading.
The problem occurs when the tachograph tries to authenticate remotely with an expired company card that has been left in the hosting rack of a remote download service provider, the company explains.
If the system then tries to initiate a download using the expired company card, it results in the tachograph becoming incapable of remote downloading with a valid company card thereafter. Moreover, it also shuts down the remote process completely with no obvious way to reset it, leaving operators only able to manually download data from the front panel, the article states.
“At this stage, it appears to only affect certain GEN2 tachographs dating from June 2019 onwards, which goes some way to explaining why the problem is now only surfacing because the first company cards to be used in a GEN2 tachograph during that time, are now coming up for expiry,” says Aquarius IT Director Guy Reynolds.
The company adds there are many unanswered questions as to why and how this is happening. In the meantime, Reynolds advises that the safest way forward is to remove the old company card the day before the last day of the month, replacing it with the new card that will start working from the 1st day of the month.