According to a study by the Cologne Institute for Economic Research, one in four professional drivers in Germany is a foreign national. The Nagel Group employs specialists from 92 countries, which, according to the company, presents both significant opportunities and challenges—particularly in communication.
To address these challenges, the company is trialling a new digital solution at its Borgholzhausen branch in North Rhine-Westphalia: the “Nagel Driver Terminal.” This pilot project aims to ease the daily workload of professional drivers and service staff, with a focus on:
- Overcoming language barriers,
- Reducing manual tasks,
- Minimising waiting times, and
- Limiting the use of paper documentation.
The “Nagel Driver Terminal” functions like a self-service kiosk in a fast-food restaurant. It allows drivers to manage service processes independently via an intuitive interface. Its multilingual user interface facilitates smooth communication, even in international contexts. The terminal, along with its companion mobile app, provides flexibility for both drivers and service personnel, saving time and reducing administrative tasks.
“With this solution, we are addressing industry challenges while creating added value for drivers and our local teams,” explains Michael Lütjann, CIO of Nagel Group.
Following the initial tests in Borgholzhausen, the company plans to expand the trial to a second location in Groß-Gerau, Hesse. The goal is to refine the system’s functionality before rolling it out across the entire Nagel Group.
“I am excited about the ease and speed it offers,” says Lutz Kauert, a professional driver at Nagel Group.