A DHL study shows that e-commerce has a significant impact on how companies will shape their transport strategies in the future.
Companies are confronted with a rapidly changing market environment, whether in the conditions of geopolitical, social or technological transformation. In this context, according to the experts consulted in the DHL study “The Logistics Transport Evolution: The Road Ahead”, the biggest challenges that companies face are related to the unstoppable development of e-commerce and its impact on road transport requirements.
For the purposes of the report, DHL conducted a global survey of more than 200 managers, directors, vice presidents and senior vice presidents of companies in major industry and transportation sectors worldwide.
Businesses are most concerned about the fact that e-commerce is growing and will continue to grow in Europe, and it is increasingly difficult to meet their needs. Especially since customers expect almost immediate deliveries. Companies are forced to manage different delivery options efficiently, to be transparent and to monitor their progress, to set flexible rules, to consider free returns options, etc.
However, the analysis carried out for DHL shows that the impact of e-commerce on the markets in general and on road transport, in particular, varies considerably from region to region. Road transport in Europe plays a decisive role and environmental protection is becoming increasingly important for customers, especially European ones.
Environmental protection is more important than ever
According to the report, more and more major cities and metropolitan areas in Europe, the United States and Asia are charging tolls for vehicles entering them during peak hours. There is also growing concern about environmental protection and CO2 emissions from freight transport in urban areas. As many as 76% of the surveyed companies stated that the regulations concerning CO2 limits have a significant impact on their transport decisions.
In addition, 61% of respondents consider increasing urbanisation to be a factor that will have a significant impact on their future activities. Modern technologies can help to control this complex environment, which is why they are increasingly recognised as a standard requirement in contract logistics.