Last Mile Brief 05/09: DHL marks opening of 100,000th access point in Europe
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DHL eCommerce has inaugurated its 100,000th access point in Warsaw.
DHL’s access points include pick-up, drop-off points and parcel lockers.
DHL’s network currently extends to a total of 28 countries throughout Europe and also uses synergies that arise with the sister divisions DHL Express and Post & Paket Deutschland.
Commenting on the milestone, Pablo Ciano, CEO of DHL eCommerce, said:
“Our goal at DHL eCommerce is to provide our customers with reliable, affordable and sustainable e-commerce transportation services. The backbone for this is our extensive network, which we operate either ourselves or in cooperation with partners, as well as our digital expertise and performance. We operate in one of the most exciting segments of the industry, with almost unlimited growth potential. If we use this potential properly, we can achieve our goals. The time to invest and grow is now.”
DHL adds that online shoppers are increasingly demanding reliable, inexpensive and sustainable delivery and return options.
This view is backed up by a recent DHL consumer survey that will be published in mid-September. In the survey, 24 percent of European respondents indicated that they would like to have their parcels delivered to service points. This is the highest value in the world. By comparison, 11 percent of respondents in Asia Pacific want this service, 8.5 percent in sub-Saharan Africa, 7.5 percent in North America, 6.5 percent in the Middle East and North Africa, and in Latin America of 6 percent.
47 percent of the Europeans surveyed believe that their shopping experience would be improved if there were more delivery options, Packstations and collection points in their area. Poland is a pioneer here: 55 percent of the Polish respondents would prefer to pick up their parcels at a Packstation or in a parcel shop. Against this background, it is not surprising that, in a European comparison, only Germany has a denser network of access points than Poland.
In addition, 70 percent of European online shoppers want to be able to change their delivery method at the last minute. The need for a logistics partner who can cover all delivery and return options is therefore very high. DHL eCommerce is more strongly represented in European cities and conurbations with high traffic density than almost any other logistics service provider and thus offers its customers flexibility and reach.